pgko Privacy Policy

Introduction and Scope of This Policy

This Privacy Policy ("Policy") describes how pgko ("pgko", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "your", "User", "Player") who access or use the pgko website at https://pgko.org and all related services, features, games, and content (collectively, the "Service"). This Policy forms part of and should be read alongside our Terms and Conditions. By registering a pgko account or continuing to use the Service, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Policy applies to all personal data processed by pgko in connection with the Service, regardless of whether it is collected directly from you, from third parties, or automatically through your use of the platform. pgko is committed to handling all personal data in a lawful, fair, and transparent manner, consistent with applicable data protection principles and the rights of individual users. If you do not agree with any part of this Policy, you must discontinue use of the pgko Service and contact us to request deletion of your data.

What Personal Information We Collect

pgko collects personal information in the following categories. The exact data points collected depend on how you interact with the platform — some data is provided directly by you, while other data is collected automatically or received from third-party partners:

How We Use Your Personal Information

pgko uses the personal data we collect for specific, legitimate purposes only. We do not sell your personal data to third parties for marketing purposes. The purposes for which we process your data are:

• To create and manage your pgko player account, including identity verification (KYC) and age verification to confirm that you meet the 21+ minimum age requirement.
• To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain accurate financial records of all transactions on your account.
• To deliver and personalise the pgko gaming experience, including surfacing games, promotions, and content relevant to your interests and betting history.
• To send you service-related communications including account notifications, security alerts, transaction confirmations, and updates to our Terms and Conditions or Privacy Policy.
• To detect, prevent, and investigate fraudulent activity, money laundering, bonus abuse, unauthorised account access, and other prohibited conduct on the pgko platform.
• To fulfil our legal and regulatory obligations, including anti-money laundering (AML) compliance, know-your-customer (KYC) requirements, and responding to lawful requests from competent authorities.
• To support responsible gaming objectives, including monitoring for patterns consistent with problem gambling, applying self-exclusion and deposit limit requests, and contacting players who may need support.

Where pgko wishes to use your personal data for a purpose not listed above — for example, a new type of marketing communication — we will seek your separate, explicit consent before doing so, and you will have the right to withdraw that consent at any time.

Legal Basis for Processing Your Data

pgko processes personal data only where a recognised legal basis applies. The following table summarises the primary legal bases we rely on:

Cookies and Tracking Technologies

pgko uses cookies and similar tracking technologies to operate and improve the platform, remember your preferences, and analyse how players interact with our services. A cookie is a small text file placed on your device when you visit pgko. You can control cookie settings through your browser, but disabling certain cookies may affect the functionality of the pgko platform.

Essential Cookies

• Session cookies that keep you logged into your pgko account, maintain your language preference, and enable core platform functionality such as game loading and payment flow. These cannot be disabled without breaking the Service.
• Security cookies that help detect and prevent fraudulent login attempts, session hijacking, and cross-site request forgery (CSRF) attacks.
• Preference cookies that store your chosen display settings, such as your selected game category or homepage layout, so the platform remembers your choices between sessions.

Analytics and Performance Cookies

• Aggregated analytics cookies that collect anonymous data about how players navigate pgko — which pages are most visited, where users drop off, and how long sessions last. This data helps us optimise the platform experience.
• Performance monitoring tools that track server response times, page load speeds, and error rates to ensure the pgko platform remains fast and reliable for players across Bangladesh.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies entirely. Please note that blocking essential cookies will prevent key features of the pgko platform from working correctly, including account login and payment processing.

Sharing Your Personal Information

pgko does not sell, rent, or trade your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Service providers and technology partners who assist pgko in operating the platform — including payment processors (bKash, Nagad, Rocket, Upay), identity verification providers, customer support software, and hosting infrastructure. These partners are contractually bound to process data only on pgko's instructions and to protect it with appropriate security measures.
• Regulatory bodies, law enforcement agencies, and competent authorities — where pgko is legally required to disclose data, for example in response to a court order, subpoena, anti-money laundering investigation, or a directive from a financial intelligence unit.
• Game content providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — limited technical data (such as session tokens and game round identifiers) is shared with these providers solely to enable game delivery, RNG certification, and dispute resolution for specific game rounds.
• A successor entity in the event that pgko undergoes a business reorganisation, merger, acquisition, or asset sale. In such circumstances, your personal data would transfer as part of the business assets, subject to the same protections described in this Policy.

In all cases where personal data is shared with third parties, pgko requires those parties to maintain appropriate data security standards and to use the data only for the purpose for which it was shared. pgko remains responsible for ensuring that such sharing complies with this Privacy Policy.

Data Retention — How Long We Keep Your Information

pgko retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve any disputes or enforce our agreements. The following retention principles apply:

• Account data and transaction records are retained for a minimum of five (5) years from the date of the last transaction on your account, in line with standard anti-money laundering record-keeping obligations.
• Communications data (support transcripts, email correspondence) is retained for a period of three (3) years from the date of the last communication, to support dispute resolution and service quality review.
• Technical and usage data (device logs, session data, IP records) is retained for up to twelve (12) months, after which it is aggregated or deleted unless retention is required for an active security investigation.

Where you request deletion of your account, pgko will delete or anonymise your personal data within a reasonable period, except where retention is required by law or where an outstanding balance, pending withdrawal, or unresolved dispute means the data must be kept to protect either party's legitimate interests.

Your Rights Over Your Personal Data

As a pgko player, you hold a number of rights over the personal data we hold about you. pgko respects these rights and will respond to any request you submit via our support team within a reasonable timeframe. Your rights include:

To exercise any of the rights above, please contact the pgko support team at the email address provided in the Contact section of this Policy. pgko will acknowledge your request promptly and aim to respond substantively within 30 days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

Data Security — How We Protect Your Information

pgko takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, disclosure, alteration, and destruction. These measures include, but are not limited to, industry-standard SSL/TLS encryption for all data in transit between your device and pgko servers, encrypted storage of sensitive data at rest, access controls that restrict employee access to personal data on a strict need-to-know basis, and regular internal security reviews.

Whilst pgko takes every reasonable precaution to safeguard your data, no internet-based platform can guarantee absolute security. You also play an important role in keeping your account secure by using a strong, unique password and not sharing your login credentials with anyone. If you suspect your pgko account has been compromised, please contact our support team immediately via live chat.

Third-Party Services and Payment Providers

The pgko platform integrates with third-party payment providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and City Bank — to facilitate deposits and withdrawals in Bangladeshi Taka. When you initiate a payment transaction, you will interact directly with that payment provider's interface and systems. Each payment provider operates under its own privacy policy and data handling practices, which are independent of pgko.

• pgko is not responsible for the data collection, processing, or privacy practices of third-party payment providers. We encourage you to review the privacy policy of any payment provider you use before initiating a transaction.
• Game content providers integrated into the pgko platform (such as Pragmatic Play and Evolution Gaming) may receive limited technical session data to enable game functionality and resolve disputes. These providers are bound by data processing agreements with pgko and may not use player data for their own independent marketing purposes.
• pgko does not use third-party advertising networks or sell your behavioural data to data brokers. Any analytics tools used on the platform are configured to anonymise data and are used solely to improve the platform experience for pgko players.

If you have concerns about how a third-party provider integrated with pgko is using your data, please contact pgko support and we will assist you in understanding what data was shared and with whom, to the extent this information is available to us.

Children's Privacy — Strict 21+ Policy

The pgko platform is strictly for adults aged 21 years and above. pgko does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register a pgko account, access the Service, or provide any personal information to pgko. Age verification is conducted as part of the registration process and may be repeated at any point during your use of the Service.

If pgko becomes aware that personal data has been collected from an individual under the age of 21 without parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered a pgko account, please contact our support team immediately at [email protected] so that we can investigate and take the appropriate action without delay.

Updates to This Privacy Policy

pgko reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. The date shown in the "Last Updated" notice at the top of this page indicates when the most recent version took effect. Where changes are material — for example, where we introduce a new category of data processing or a new type of third-party sharing — we will provide advance notice where reasonably practicable, such as by displaying a notice on the pgko platform or sending an email to your registered address.

Your continued use of the pgko Service following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of how pgko protects your personal data. If you object to any change in this Policy, you should cease using the Service and contact pgko support to close your account and request deletion of your data.

Contact Us About Your Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy — including requests to access, correct, or delete your personal data, or to withdraw consent for any processing activity — please contact the pgko data support team. We aim to respond to all privacy-related enquiries within 30 days. For urgent matters, our live chat support on the pgko platform is available 24 hours a day, 7 days a week.